I have been her since a few months. I have great experience with the facility and PT Snehal. I appreciate her patience and encouragement, kindness and compassion. It was very difficult time for me. I would highly recommend her to anyone.

I have sever back pain. I walk with walker. I am able to go to bathroom with walker. I had a bowel movement & need help to be cleaned as i can’t turn to wipe myself. I pulled the string to call for help. After half hour of waiting i pulled up my pull-up still soiled from BM. I went back to my bed. I pressed the call button for help again. After another 30 minutes of waiting with no response from a CNA I called the White Blossom Care facility main number. I told the respondent that i was in room 409 bed B. I had a BM over an hour ago & i used the call button but no one has responded. They said someone will come soon. Within 10 minutes an asian CNA poked her head in to my bed area. I explained that i was soiled and needed to be cleaned. She said that she will be right back. I never saw her that night again. Next over 45 minutes passed before another CNA who passes medication at night came by. Again i explained that i needed to be cleaned from earlier BM. She said she would return & clean me.. she returned an hour later to give me my meds i asked her about what happened to cleaning me & that i have been waiting since 5:30pm to be cleaned. She said the CNA assigned is on break. It is now 8pm. I waited until 8:30pm & pressed the call button again. In ten minutes or so the CNA a black young man showed up & i explained that i have been waiting to be cleaned from an earlier BM since 5:30pm. He said the same response he will be right back. At 9pm i called White Blossom care facility again. After several hang-ups someone finally answered. I explained that i am in room 409 bed B & i have been waiting to be cleaned since 5:30pm from a BM. CNAs keep saying they will be right back & thry don’t come back. Could they send someone to help clean me. The female on the phone assured me they will tell my CNA to come. Ten minutes or so later the same black young man showes up not looking happy. He tried to humiliate me by exposing my pull-up by tossing the bottom of my gaon on my chest & ordering me to pull up myself to the top of the bed. Using my legs in this manner is very painful to me & i told him that it hurts. He demanded that i do it. I wiggled my body up while telling him that it hurts. He said that it is alright just keep moving up like a worm. I was in agony from the pain while he stood there with smile on his face like he was enjoying it. Eventually i stopped. He then proceeded to rip my pull-up off of me violently & in anger. He ordered me to turn to my left. I complied as he shoved my body aggressively & forcefully into the bed side rail as he ripped the torn pull-up from underneath my body. I felt something brush up against the crack of my buttocks in a wiping motion from bottom to the top of my buttocks. Then he ordered me to turn on my back & proceeded to put on a pull-up onto my legs & up my thighs. He ordered me to turn to my left. As i complied, he again shoved my upper body forcefully & violently into the side rail as he pulled up the back of my pull-up. Once he let me go i turned to my back & asked him if i was clean. He said yes you are clean. He wanted to change my gaon, i refused because i did not want to be abused any further. He stood there glaring into my face for 30 seconds as a last act of intimidation before he left. In the morning i went to the bathroom to urinate and saw the feces that was in my pull-up. I returned to my bed & called for help to clean me up. At the conclusion of the clean up i took picture of the soiled pull-up from last night as attached. I was assulted, abused, humiliated & neglected by this CNA under the disguise of care. After my treatment i am concerned about my safety tonight under his care.