We’re committed to facilitating visitation options while keeping everyone’s safety and well-being our top priority. Please see below for the status of our different visitation options.

(This page was last updated on 1/7/22)

OPEN Facility Tours

To schedule an in-person tour, please contact a member of our admissions team at (408) 998-8447. Or, feel free to view our online photo gallery.

OPEN Video Visits & Phone Calls

Video visits and phone calls are a simple and convenient way to keep in touch! To schedule a Zoom, Google, or Skype video visit, click here or call our Activities Department at (408) 200-2807. Due to high demand, visits are limited to one virtual visit per resident per week.

*Video visits may be subject to cancellation due to resident/staff availability or other unforeseen circumstances.

OPEN In-Person Visits

In-person visits are available to all residents except those with suspected or confirmed COVID-19. For the safety of your loved ones and our team members, all visitors must adhere to the infection prevention guidelines below. By visiting on-site, you understand the risk of COVID-19 infection to you and the possibility of infecting others. To schedule an in-person visit, click here or call our Activities Department at (408) 200-2807.

• In-person visits will be conducted outdoors unless bad weather, poor air quality, or resident safety necessitates an indoor visit.
• Indoor visitors must provide proof of being fully vaccinated for COVID-19 (including a booster dose when eligible) AND provide proof of a negative COVID-19 test within one day of visitation for antigen tests or within two days of visitation for PCR tests.
• Outdoor visitors must provide proof of a negative COVID-19 test within one day of visitation for antigen tests, or within two days of visitation for PCR tests. In the event that a resident is not able to leave their room or otherwise meet with visitors outdoors, visitation may take place indoors, even for visitors who cannot provide vaccine verification or a negative COVID-19 test (in these cases, visits cannot take place in common areas or in the resident’s room if the roommate is present).
• Due to high demand, visits are currently limited to once per week and 30 minutes per visit.
• Visitors will be screened for fever, COVID-19 symptoms, and COVID-19 exposure risk.
• Visitors and residents must wear facial coverings and maintain good hand hygiene.
• Visitors must go directly to and from the designated visitation area.
• Visitors must follow social distancing guidelines and maintain at least 6 feet distance from those not in their household.
• Indoor visitation is limited to one guest at a time.
• Visitors who are unable to adhere to COVID-19 infection prevention guidelines will not be permitted to visit or will be asked to leave.

*In-person visits may be subject to change or cancellation due to federal, state, or county policy changes, COVID-19 status changes, and/or availability of resident/staff.

OPEN Indoor Visits for Compassionate Care

Indoor visits for compassionate care situations, such as end of life, are available when pre-approved by administration. For more information or to request approval, please email wbdeptheads@plum.com or call (408) 998-8447.

Please note that all policies are subject to change and visits may be subject to cancellation due to rapidly changing governmental guidance, COVID-19 status changes, staff availability, weather conditions, poor air quality, or other unforeseen circumstances.

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